Bushnell scopes

[ke1234567]

So I'm running a Bushnell Engage 6-24x50 scope. While my rifle was slung, some how the windage knob/cap unscrewed and fell off. Not a huge deal for now since I'm zero'd to 200 yds, but still. Kind of important. Called Bushnell, great guy answered, former Navy doc (I'm a former Marine), so we hit it off. He sent me the windage knob, no questions asked. Got in two days. But he did not send the cap that threads onto the knob. This is the part that holds it into place. I've now called Bushnell at least half a dozen times. On hold for over an hour each time. I've emailed customer service, multiple times. When they finally responded, I replied with a pic of the part, explaining I'm in the middle of deer season, can ANYONE call me and I'll order the part/pay for it. Nothing.

So now, I'm writing a letter to David Fay (CEO) and Jay Benet (Chairman of the Board), to let them know of what has happened, and that I'm strongly considering switching back to Vortex or another premium optic, since Bushnell's service has been so poor with the exception of the one (and only) contact. I've found their home addresses. I'll be sending them letters via certified mail.

 

[ke1234567]

Finally got a hold of someone. Sending me part for free. I think today's call was the 7th call and it also had me on hold for just over an hour, before anyone picked up. Service is good, but they need more people fielding calls. I'll be letting the corporate folks know that Elizabeth was great, but needs help

 

[Nuevo]

They may need some help in their office, but it is dead in the middle of deer season across the country. I don’t know for sure, but they may be a bit swamped at the moment, and for the next few weeks.

 

[ke1234567]

Yeah, I explained that to them, which I'm sure they know and understand. Likely why once Elizabeth answered the phone, she gladly sent me the part for free. I have no doubt they will be swamped through February, between hunting and xmas.